Terms of service

Please take a moment to read through our Terms & Conditions before booking your picnic. By confirming your booking, you agree to the following:

Your picnic date is confirmed once a deposit or full payment has been received.
If your chosen date is further in advance, you may secure it with a non-refundable deposit, with the remaining balance due by the date shown on your invoice.
If you book directly through our website and pay the full amount, your booking is confirmed immediately.
All deposits are non-refundable unless special circumstances apply (at Picnique’s discretion).

Full payments follow the same cancellation and refund policies outlined below.

All invoices and outstanding amounts must be paid by the due date stated on the invoice. If an amount remains unpaid after the due date, we may contact the customer to request payment and provide reasonable notice to resolve the outstanding balance.
If payment is not received within the required timeframe, we reserve the right to refer the outstanding account to a third-party debt collection agency, including Baycorp, or take other reasonable steps to recover the debt.
The customer may be responsible for any reasonable and lawful costs incurred by Picnique in recovering overdue amounts, including applicable debt collection, legal, and administrative recovery costs, to the extent permitted by New Zealand law.
Referral to a debt collection agency may result in additional costs being added to the outstanding balance and may affect the customer's credit record where applicable.

We do not offer full or partial refunds for cancellations due to a change of mind.
If you choose to cancel your picnic altogether, the deposit and any paid amount are non-refundable.

Picnique sets up in public or semi-public spaces. We cannot control or influence crowds, public activity, noise, landscaping work, events, or any other external factors.
If your original chosen location becomes unavailable or unsuitable, an alternative location will be offered.
No full or partial refunds are provided due to a change of location, as we work with weather and current site conditions on the day.

Queenstown weather can change quickly, and safety is always our priority.
In case of poor weather, you will be offered an alternative date or time where possible.
If no suitable alternative can be arranged and we are unable to safely set up your picnic, you will receive a full refund.
Please note: cloudy skies, light winds, cooler temperatures, or general weather preferences do not qualify as “bad weather.” Refunds apply only when conditions make the setup unsafe or impossible.

Your picnic will be ready at the confirmed start time. Please arrive on time to enjoy the full experience.
Picnique is not responsible for lost picnic time due to late arrival.
Additional time may be requested prior to the picnic day and is subject to availability and an additional fee.

Any damage, loss, or excessive cleaning required may incur a replacement or cleaning fee.
Please treat all décor, tableware, and furniture with care.

Grazing boxes and sweet treats may contain allergens. It is the client’s responsibility to inform Picnique of any allergies in the questionnaire received after the booking if confirmed.
While care is taken with all food items, Picnique cannot guarantee an allergen-free environment.

Any photos taken by Picnique may be used for promotional purposes unless otherwise arranged.

Please keep your personal items safe. Picnique is not responsible for theft or loss of belongings in public spaces.

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